Returns & Exchanges
At X Planet Games, we want you to be completely satisfied with your apparel and gear, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip to ensure faster processing by our warehouse team.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized shipping location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing